net Customer Link™ is the sales order-processing product within the net collection™. net Customer Link™ is built to process the life of an order from samples to quotes to volumes of orders with minimal human intervention.

     The customer profile, customer product translation tables, price lists, credit rules, standard shipping instructions, invoicing defaults, and accounts receivable posting rules provide data to the appropriate order management process, thus facilitating the order fulfillment function.

     net Customer Link™ accepts sales orders electronically utilizing standard 850 EDI structures or through manual entry. Multiple methods of order entry including customer product, as well as style, color, and size matrix are supported. The sales orders are automatically credit approved or held in the approval queue for internal or factor-base approvals.

net Customer Link™ automatically reserves inventory to orders based on priority, or enables the users to manually allocate inventory to fill orders.

Business Functions:
Customer Profile and Supporting Tables
Samples, EDI and Manual Entry
Credit Management (Internal and Factored)
Inventory Reservations
Shipment Creation
Invoice Creation and Processing
Customer Service Inquiries

The allocation is then released to net Distribution Handler™ for picking and loading.

     net Distribution Handler™ then passes the actual pick results back to net Customer Link™ to automatically build an invoice (EDI Segment 810). The invoice triggers sales events with the appropriate accounts receivable transactions immediately available. Net Customer Link™ may be utilized in a hands-free mode with the system automatically performing many of the tasks. A freeform comments pad is integrated throughout the process with visibility of all comments and where they are originated. Special rules are established for handling sample orders, blanket contracts with assortments, commission orders, converting orders, and bill and hold orders.

    net Customer Link™ allows you to increase market position through enhanced customer service. The quality and timeliness of information regarding product availability, work-in-process, order status, and delivery schedules increases customer satisfaction.